Thursday, December 17, 2009

Out With The Old, In With the .... Better?

At this time of reflection and renewal, bridging from 2009 (not a banner year for so many) to 2010 (with hope and optimism that comes a new year), I thought it would be fun to gather a few crumbs of New Year wisdom from folks wittier than I. Enjoy, and have a wonderful, blessed new year....every one.

"Drop the last year into the silent limbo of the past. Let it go, for it was imperfect, and thank God that it can go." - Brooks Atkinson

A New Year's resolution is something that goes in one Year and out the other." - Anonymous

"May all your troubles last as long as your New Year's resolutions!" - Joey Adams

"An optimist stays up until midnight to see the New Year in. A pessimist stays up to make sure the old year leaves." - Bill Vaughan

"He who breaks a resolution is a weakling; He who makes one is a fool." - F.M. Knowles

"We spend January 1st walking through our lives, room by room, drawing up a list of work to be done, cracks to be patched. Maybe this year, to balance the list, we ought to walk through the rooms of our lives...not looking for flaws, but for potential." - Ellen Goodman

"People are so worried about what they eat between Christmas and the New Year, but they really should be worried about what they eat between the New Year and Christmas. - Author Unknown

"The new year begins in a snow-storm of white vows." - George William Curtis

"Cheers to a new year and another chance to get it right." - Oprah Winfrey

And my favorite piece of advice touched my funny bone the other day...

"Dance like it hurts,
Love like you need money,
Work when people are watching." - Scott Adams

Blogging is work, right! Happy 2010 to all!

Brian

Tuesday, November 3, 2009

Capture The Flag

This little story illustrates how there often seems to be such a wide gap between what employees know about what their leaders intend, and what the leaders think about what the employees are doing. The excerpt is from Chapter 49 of our book Attract, Engage & Reatin Top Talent: 50 Plus One Strategies Used by the Best.
"Disconnectedness between leaders and employees is reminiscent of an old game played at summer camps called Capture the Flag. On a typical sunny afternoon at camp, 80 or so rambunctious, pre-teen campers were divided into two teams. Each team was given half of the camp and a flag to plant somewhere in its territory. The goal was to sneak across enemy lines, capture the opponent's flag and carry it back into your territoy without being tagged and put into prison. For those who chose to immerse themselves in the game, the experience was exhilarating and full of intrigue, secretiveness and playful anarchy. For those who were disconnected from the activity, the game afforded the opportunity to sneak off somewhere to enjoy a little peace and quiet. The game was typically won by the intrepid souls who heroically applied their gifts of speed, diversion and guile to foil their opponents' defenses and carry the flag home to vitory. Most participants in the game did not know what they should be doing to help win the game and tended to wander around aimlessly or hide out and wait for it to be over. Some participants were either rankled or grateful to spend most of the time languishing in prison. Some did not learn the game was won until someone told them--perhaps hours later.

Capture the Flag is a metaphor about organizations that do not measure employee perceptions. In these organizations, leaders may not know what the troops are doing or how they are feeling about participating in the game. They may wonder why the troops are not more engaged or feeling a greater sense of urgency. Some leaders may overly rely on the most talented combatants to engage the enemy and come out victorious through speed an innovation. Employees may perceive that their leaders are so focused on beating the competition that they turn a deaf ear to the needs and ideas of the troops. Managers may be unclear how to use resources to gain advantage and wonder what role they should be playing to help win the game. And most organizational members are not clear if they are winning the game or not."

So what is the moral of the story? Disconnectedness is not good, in personal relationships, businesses or society. Since, in my work life, I offer services to leaders and managers who are trying to get the most "out of" their people--it is often best to first look how to get the most "in to" their people, by finding out how they feel, what they perceive and what might be done about it. Choices for profitable, engaging actions range from all-employee engagement surveys (we can help with that) "stay interview" tools (we can help with that) to focused tools for managers to use in having retention and high gain performance conversations with their key people (we can help with that, too).

It's not too late to retain your best, most critical people--and a time of economic upturn is when you are more than ever likely to lose some.